Bank connection issues
Having trouble connecting your bank? Here are common issues and solutions.
Connection failed or timed out
Check your internet connection and try again
Verify your bank's online banking is working (try logging in directly)
Wait a few minutes and retry - banks occasionally have maintenance
Clear your browser cache and cookies
Invalid credentials error
Double-check your username and password
Ensure you're using your online banking credentials, not your card PIN
Check if your bank requires a special login for third-party apps
Still having issues?
Contact our support team with details about the error and your bank name - we're here to help!